Regood Privacy Policy

This Privacy Policy explains how Regood Pty Ltd (“Regood”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use our trade-in services. We are committed to handling your information responsibly and in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect the following information when you use our services:

Contact details: name, email, phone number, and address
Device details: model, serial number, IMEI, condition, and trade-in information
Order and payment details: bank account or PayPal information
Shipping and inspection records: tracking numbers, delivery confirmations, device assessment results
Communications: messages, support requests, and order-related correspondence
Website usage data: cookies, analytics, and browsing behaviou (where permitted)

2. How We Use Your Information

We use your information to:

Provide and manage our trade-in services (quotes, shipping, inspection, payouts)
Verify identity and confirm device ownership
Prevent fraud and ensure compliance with Australian law
Communicate with you about your order, updates, and support
Improve our website, services, and customer experience

We do not use your information for purposes unrelated to your trade-in without your consent.

3. Legal Basis for Use

We process your information on the following legal bases:

Contract performance – to provide the trade-in service you requested
Legitimate interests – fraud prevention, improving services, ensuring safety
Legal obligations – cooperating with law enforcement, record-keeping, tax requirements

4. Data Security

We use administrative, technical, and physical safeguards to protect your information.
For accepted devices, we perform a secure data wipe before resale or recycling. We do not attempt to access your personal content.

5. Sharing Your Information

We only share your information with trusted third parties who help us operate our service, including:

Payment providers (e.g., your bank or PayPal)
Shipping and logistics providers (Australia Post and couriers)
Service vendors who provide IT, analytics, or operational support

We do not sell, rent, or trade your personal information.

6. Your Rights

You may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent where applicable (for example, cookies or marketing)

To make a request, contact us at info@regood.com.au

7. Data Retention

We keep your information only as long as necessary to:

Complete your trade-in transaction
Meet legal, tax, and compliance obligations
Resolve disputes or verify ownership if required

After this, your information is securely deleted or anonymised.

8. Cookies & Analytics

We may use cookies and analytics tools to improve our website and services.
You can manage or disable cookies through your browser settings.

9. Your Rights Under the Australian Privacy Act

Nothing in this Privacy Policy limits your rights under the Australian Privacy Act 1988 or the Australian Privacy Principles.

Contact Us

For privacy questions, access requests, or concerns, contact us at:
info@regood.com.au| Regood Pty Ltd | Victoria, Australia

Last updated: 26/11/2025